FAQs

We offer counseling for individuals, groups and familes.

Please read these frequently asked questions. You may find an answer to your question here. If not, please call us.

Does Valley Family Center accept MediCal or insurance?

Q. Does Valley Family Center accept MediCal or insurance?

A.

Valley Family Center does not accept Medical Insurance.

How many sessions do I need to commit to or take?

Q. How many sessions do I need to commit to or take?

A.

Each case is different so there is no set number of sessions a client must complete. The case is closed when a client decides to stop coming or when the therapist and client both agree that they have come to a point of success.

Is Valley Family Center open on the weekends?

Q. Is Valley Family Center open on the weekends?

A.

No, Valley Family Center is open Monday through Thursday from 9:00 a.m. to 8:00 p.m. and on Friday from 9:00 a.m. to 2:00 p.m. We are closed on the weekend.

Can I make an appointment for my spouse/friend/adult children?

Q. Can I make an appointment for my spouse/friend/adult children?

A.

No, all appointments must be done by the individual adult requesting the services unless they are a minor (younger than18 years old) in which case a parent or guardian is to make the appointment.

Can I cancel my appointment on that same day without being charged?

Q. Can I cancel my appointment on that same day without being charged?

A.

All appointment cancellations require at least a 24 hour notice to Valley Family Center. If we do not receive a 24 hour notice, the session fee will still be charged.

Can I only come every other week or once a month for my session?

Q. Can I only come every other week or once a month for my session?

A.

No, all of our sessions are based on a weekly schedule and the client is expected to attend every week.

Is there a penalty for terminating my services?

Q. Is there a penalty for terminating my services?

A.

No, there is no penalty for terminating your services, however we do ask that you give Valley Family Center at least a 24 hour notice if you wish to terminate any future services in order to close your case properly.

What is the minimum age for a child to receive therapy?

Q. What is the minimum age for a child to receive therapy?

A.

The minimum age for a child to receive individual or group counseling is 5 years old.

Is Valley Family Center court approved?

Q. Is Valley Family Center court approved?

A.

Yes Valley Family Center is court approved and if you give us a signed consent we will work with your social worker or probation officer to provide any court paperwork needed.

In which other languages besides English does Valley Family Center provide services?

Q. In which other languages besides English does Valley Family Center provide services?

A.

All of our services are provided in both English and Spanish.

If I have no income can I receive free services?

Q. If I have no income can I receive free services?

A.

Valley Family Center is a non-profit agency that strives to provide quality services to all people regardless of income. However, in order to do so, we must charge something for all services received. In most cases, the fee does not cover the cost of the service and we must rely on donations, foundation grants, and contributions from businesses and corporations in order to be able to provide these services.

Is Valley Family Center a medical clinic?

Q. Is Valley Family Center a medical clinic?

A.

No, Valley Family Center is a counseling center. We do not provide any medical services.

Does Valley Family Center have another location besides the one in San Fernando?

Q. Does Valley Family Center have another location besides the one in San Fernando?

A.

No, Valley Family Center only has one location which is located at 302 S. Brand Blvd, San Fernando CA. 91340

Making an Appointment

  • An appointment is made by telephoning (818) 365-8588 or coming by the center.
  • Valley Family Center is open Monday – Thursday, 8:30 a.m. – 8:00 p.m. Friday from 8:30 a.m. – 2:00 p.m. Counseling is by appointment only.
  • Every effort will be made to schedule an appointment at the earliest time available and at the client’s convenience.
  • Clients are asked to call 24 hours prior to the scheduled appointment time if they are unable to keep their appointment.
  • A staff member will ask you for some basic information and a brief description of your problems in order to select the most appropriate therapist to help you.